Can 'soft skills' save your job from the robots? Your best comments on the future of work
Can 'soft skills' save your job from the robots? Your best comments on the future of work
You've been discussing the future of jobs and skills - and we've
been listening. Here we feature some of the highlights of our World
Economic Forum Future of Work Facebook group, where members have been
debating how to survive in a robot future. To get involved in
discussions, join the group here.
Which skills will be the most important for survival in the
workplace of the future? Emotional intelligence, adaptability and a
willingness to learn, according to members of our Future of Work Facebook group.
More than 2.1 million jobs will also be created as part of this
changing workforce. As such, “[t]he ability to react and adapt to rapid
advancements in technology” was an essential skill put forward by one
group member.
According to PwC's Future of the workforce report,
39% of CEOs are considering the impact of AI on the skills they will
need for their businesses in the future. Problem-solving, adaptability,
collaboration, leadership, creativity and innovation top the list - all
areas highlighted by our Facebook group.
Meanwhile, multiple comments suggest the importance of emotional
and social intelligence to future workers. For many, these skills are
seen as a crucial way to differentiate the human workforce from a more
automated one in the future.
But what if robot workers are eventually able to teach each other
emotional intelligence and "softer" skills? What will this mean for
human workers? Will we end up with a surplus of workers with these
skills?
Participating group members feel strongly that this isn't a
concern. As one says: “Though we can teach human emotions, there are no
standards for emotions and the machines will not or may not be able to
mimic the natural ability of basic instincts of human beings.” This
sentiment is shared by 73% of people, who, according to the same PwC report, believe that technology can never replace the human mind.
"Even if emotions would be codified, it does not mean all human
behaviour can be imitated by machines. Behaviour is emotions and
actions. And there is no limit to non-standard behaviour. Lying,
pretending, manipulation, pathological reactions - those will be the
hardest to replace and the same "qualities" could be used to "outsmart"
machines," added another.
More workers with greater emotional intelligence and social skills
would be welcomed by our Facebook group. "If we have an enormous surplus
of workers skilled in emotional intelligence that will only make the
world a happier place," says one commenter. "With such self-awareness we
will be better placed to cultivate a sense of purpose and meaning
outside of the definitions of 'work' or job titles. How can we then turn
our time and our energy to the bigger issues of the world, the global
SDGs for example?"
One member advocated for the skills of understanding and implementing systems intelligence
to bring human and robot workforces together: “The main concept of the
theory is to connect engineering thinking (fixing broken things and
inventing new ones) to human sensitivity (following your heart).”
The willingness to learn or retrain in new skills seems
particularly important to prepare for the future of work, especially for
lower-skilled workers. By 2030, it is expected that 8-9% of the world’s 2.66 billion workforce will be in new occupations,
according to PwC, and most of the anticipated newly-created jobs will
be in specialist areas, such as architecture, engineering, mathematics
and computing. "One should always try to be best by keeping updated
through constant learning," agrees one of our Facebook commenters.
Workers who can build packages of sought-after skills are likely to
be more successful and be able to command better reward packages. As David Deming, associate professor of education and economics at Harvard University, suggests,
jobs that require just mathematical skills alone could be automated,
while those that combine specialist and social skills, such as lawyers,
will be more protected.
“The secret for a bright future seems to me to lie in flexibility
and in the ability to reinvent yourself. If you believe that the future
lies in STEM skills and that interests you, train for that. But be
prepared to rethink if the world doesn’t need so many programmers,” says
Jon Williams Joint Global Leader, People and Organisation, PwC.
“If you are a great accountant who has prospered by building strong
client relationships, think how you can apply that capability, without
necessarily having to be an accountant. Think about yourself as a bundle
of skills and capabilities, not a defined role or profession.”
